FAQs

If you wish to make a sales enquiry that is not already present in this FAQ then please send an email to sales@evesham.com

If you require assistance with an order you have already received then please email support@evesham.com

How can I check stock of an item?
When can I expect delivery?
I've sent an email to you but I've not received any response?
I did not receive an email confirmation of my order; I'm worried no order has gone through?
I want to check my order status?
My order has shown "Awaiting Authorisation for some time now" is anything wrong?
My order is shown as "In Progress" what does this mean?
My order is shown as "Invoiced" what does this mean?
What are your opening hours?
What courier do you use?
Deliveries outside of the UK Mainland
Deliveries outside of the UK
Some of your products are marked as OEM, what does that mean?
Not all the products I've ordered are in stock, can you ship the ones that are and then dispatch the others later?

How can I check stock of an item?

You can check stock by clicking on the product description, stock will be listed under the item part code; if no stock is available our best estimated time of arrival will be shown. Stock status will also be shown at checkout. If the Stock status shows as "Awaiting Delivery" this means that we don't currently have the item in stock and there has been a delay in delivery which is beyond our control. When placing an order on an item with this status please be aware that we recommend that you choose the Free Delivery option. If any lengthy delay is anticipated we will contact you to advise the latest situation.

When can I expect delivery?

Delivery times for built to order desktop & notebook PCs are quoted on the item page. Items that are in stock at time of order are usually despatched in 1-3 Working Days, subject to payment authorisation. If you have any inquiries regarding delivery of your order, please email sales@evesham.com and be sure to include your order ID in the subject line. Please be aware that authorisation of your Credit/Debit card can take up to 3 working days which may delay shipping of your item.

I've sent an email to you but I've not received any response?

We aim to reply to all emails within 48 hours, if you have no had anything after 72 hours please send another. It is the case sometimes that emails can be caught in spam filters. Any emails not intended for our Internet or Direct Sales Team will be forwarded to the relevant departments. If you inquiry is support related, please use the following contact details:

Technical Support (Mon-Sat 9:00am-5.30pm): Tel: 0870 160 9534, email: support@evesham.com

Customer Care (Mon-Sat 9:00am-5.30pm): Tel: 08707 299 785, email: customer.care@evesham.com

I did not receive an email confirmation of my order; I'm worried no order has gone through?

Please send an email to sales@evesham.com and be sure to include your full name, address details, any reference details you might have and we will do our best to locate your order. Please also check your account for your order status.

I want to check my order status?

To check your order status, log in to your account and you will see a list of orders. Select the order you wish to check on and you will see its current status. If you wish to email us regarding your order, please include the order ID / Number in the subject of your email. We are unable to respond without the above details.

My order has shown "Awaiting Authorisation for some time now" is anything wrong?

It can take up to 3 working days to authorise your method of payment - this is due to necessary security checks to help us prevent fraud. If after 3 working days your order is still showing Awaiting Authorisation and you have not received an email, please contact us at sales@evesham.com and be sure to include your order ID in the subject line.

My order is shown as "In Progress" what does this mean?

If your order is "In Progress" then this means that payment has been authorised and the order has been placed on our sales system (if your order is for a desktop or notebook PC then it means the order is being processed through our production department). If the status of peripheral orders remains like this for more then 48 hours then it is possible that no stock is available to complete your order. Please follow "How can I check stock of an Item" to find out if this is the case.

My order is shown as "Invoiced" what does this mean?

If your order is "Invoiced" then this means it has been despatched. As soon as your order has been despatched we will contact you via an automated telephone call to your landline or via a text message to your mobile, using the contact numbers we have on your account.An email will also be sent confirming the despatch of your goods, and where possible a tracking number will also be provided.

What are your opening hours?

We are only available to answer Sales and Support Enquiries Monday to Friday, 9 - 5:30. However please feel free to browse and order 24/7.

What courier do you use?

We use Business Post, for contact details please see http://www.businesspost.biz/. An email will be sent to you on the evening of despatch confirming the courier and where possible a tracking number.

Deliveries outside of the UK Mainland

Delivery days are Monday to Friday only, and UK mainland only. Please refer to our Terms and Conditions for further details on delivery. For Ireland, please email sales@evesham.com for a quote.

Deliveries outside of the UK

We are unable to deliver outside of the UK.

Some of your products are marked as OEM, what does that mean?

OEM stands for Original Equipment Manufacturer. OEM manufacturer's build PC systems in larger quantities. When buying components they don't require all the extra accessories usually packaged with an item which was designed for retail boxed sale. The exact contents vary from manufacturer to manufacturer and there is no hard and fast rule. As such it's unlikely that any manuals, screws, drivers or cables (except where stated) will come with a component labelled as OEM. The good news is however, that you can make some large savings when purchasing OEM as opposed to Retail boxed product.

Not all the products I've ordered are in stock, can you ship the ones that are and then dispatch the others later?

We do not part ship orders unless specifically requested. If you wish for us to part ship as parts of your order become available please email sales@evesham.com and we will endeavour to meet your request.